Platform Product Manager

• Type: Full-time
• Group: Platform Engineering

About Lifelink Systems

Lifelink Systems is revolutionizing patient engagement with agentic AI. We are building a platform to deliver text and voice driven conversational solutions to interact with patients and to automate workflows. We are on the forefront of rethinking healthcare delivery, by building tools to make patient engagement scalable, and accessible.

Lifelink delivers a powerful combination of chatbot conversations, workflow automation, and integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate millions of conversations a year — everything from preparing for appointments and following up on referrals, to enrolling in clinical trials and navigating complex specialized therapies.

We're a tight knit, passionate team that's building successful enterprise solutions and delivering for some of the most demanding customers. Our success will depend on continuing to attract creative, collaborative, and driven people. We value team players who are motivated to contribute where needs are identified and who want to push themselves and grow alongside their colleagues.

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About the Position

As the Platform Product Manager, you will own execution of LifeLink's platform roadmap.

Who will thrive in this role?

Someone who loves to solve customers' problems. Their communication style engenders trust and confidence. Their genuine curiosity leads them to listen carefully and ask probing questions to fully internalize and own customer workflows. They understand that what people ask for, and what they actually want, are often different things. And they enjoy turning these abstract opportunities into actionable plans and then executing them! They appreciate creating optimal user experiences design that simply and elegantly deliver their intended value. They aren't afraid of technical complexity and enjoy working with engineers to understand technical concerns and limitations. They are effective at balancing competing priorities. They stay calm under pressure.

Job Responsibilities:

• Define the Platform vision and roadmap to best achieve the company's strategic goals.
• Define the ways that LLMs and Agentic AI is to be incorporated into the Platform to enable compliant healthcare conversations.
• Develop key metrics to guide decisions and measure success for individual projects and for the Platform as a whole.
• Turn broadly defined projects into tangible requirements and acceptance criteria.
• Communicate project statuses, decisions, and roadmap to customers and internal stakeholders.
• Conduct direct user research and customer needs discovery.
• Collaborate with design on feature mockups.
• Manage competing engineering and design priorities.
• Manage and approve the platform release ensuring stability of platform and new features.
• Work closely with the Professional Services team to ensure successful delivery of solutions for customers.
• Facilitate and help evolve agile team processes: project inceptions, iteration planning meetings, weekly retrospectives, and daily standups.
• Report directly to the CTO.

Job Qualifications:

• Bachelor's degree in Engineering, Business or Design.
• 2+ years of software product management experience and working with technical teams.
• Mature communication and conflict resolution skills.
• Proven track record of bringing delightful, powerful, and compelling AI solutions to market.
• An ability to understand technical discussions about architecture and implementation decisions.
• Fluent at using commercially available best-of-breed AI tools to help with the Product management role.
• Experience with Agile or Lean methodologies, ideally in an Extreme Programming (XP) or similar style process.
• A strong grasp of user research and hypothesis-driven design.
• An ability to define and prioritize product features in a complex technical and business context.
• Strong written and verbal communication skills and the ability to communicate anything from technical requirements to customer desires to various stakeholders.
• Excellent organization skills.

Preferred (nice-to-have) Qualifications

• Prior experience in software engineering, design, or customer success.
• A background in digital health design or prior experience in a healthcare setting.
• Experience designing or shipping conversational interfaces.

Compensation & Benefits

Competitive compensation. Full health benefits package, 3-4 weeks of flexible PTO, generous parental leave, FSA/DCA, 401k.

Location

Fully remote - US or MX.

To apply

Please send resume and cover letter to jobs@lifelinksystems.com. Use the subject “[Product Manager - Platform]”.