Platform

Our enterprise-class, flexible stack powers patient conversations.

Designed to automate complex, high-scale patient engagement for the world’s leading healthcare companies. 

Secure,  compliant — HIPAA, SOC 2®, CFR11

High-volume, diversified transaction processing

Configurable, advanced interfaces, dashboards, and controls

Multiple language support

The Lifelink Systems Platform

Give patients a seamless consumer experience.

Ensures an intuitive experience that distills and delivers complex workflows as crisp, interactive dialogue. 

Lifelink Systems uses our proprietary Flight Plan™ technology to deliver unique, personalized engagements based on past activities and individual patient profiles over the course of days, weeks, or even years of care.

Familiar and natural text messaging
Easy activation with high open rates
1-Click Access
Passwordless authentication
No app to download (browser-based)
Mobile-first, and optimized for all devices
Secure
HIPAA-compliant

Improve outcomes, operational efficiency, and patient satisfaction.

The Lifelink Systems conversational engine powers unique conversational patient journeys based on individual care scenarios. 

Outbound Conversations

Reaches out and interacts with patients throughout the care cycle.

Inbound Conversations

Removes barriers, provides instant responses and information on patient terms.

Workflow Optimization

Relieves and improves internal operational bottlenecks; frees up teams to focus on priority interactions.

Outbound Conversation

Extend the value of existing systems of record.

Connect an engagement layer to core systems to personalize the patient experience.

Data Integration

Integration engine rationalizes all types of data.

Demographic
Clinical
Behavioral

System Integration

Integrates to any commercial or proprietary system.

EMR
CRM
AP
HCM

Supported Formats

Supports all standard formats.

HL7
CDA
FHIR

Gather insights down to the individual conversation level.

Measure patient insights with real-time context and sentiment.

Quantify engagement program performance and value
Identify granular care gaps and process improvements

Generate rich population-level insights using a unique combination of clinical, behavioral, and satisfaction datasets
Benchmark engagement across care teams, sites, and the industry

GET ACTIONABLE INSIGHTS FROM RICH DATASETS