Solutions Consultant

• Type: Full-time
• Group: Product Marketing and Success
• Reports to: VP Product Marketing

About Lifelink Systems

Lifelink Systems is pioneering a new class of patient experience technology that’s mobile, conversational, and simple. COVID-19 has forced every healthcare organization to re-think care delivery, and we’re at the forefront of making care more virtual, scalable, and accessible.

Lifelink Systems delivers a powerful combination of patient chatbot, workflow automation, and systems integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate millions of high-value patient touchpoints ⸺ everything from getting ready for appointments and following up on referrals, to enrolling in clinical trials and managing complex special therapies.

We’re a passionate team that’s built successful enterprise solutions before and we’re ​pulling off industry firsts. Our success will depend on continuing to attract creative, collaborative, and driven people.

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About the Position

Solutions Consultants are responsible for helping our prospects and customers understand how to use Lifelink Systems to accomplish their most ambitious engagement goals. You will:

• Partner with Sales to communicate our value proposition to executives at the world’s top provider systems and pharmaceutical companies (e.g. CIOs, Chief Digital Officers)
• Develop and deploy financial ROI models to prioritize use cases and illustrate customer value
• Translate prospect needs into actionable product requirements and implementation plans
• Build close working relationships with our customers and strategic partners
• Become the subject matter expert on our solutions (e.g. demos, capabilities, case studies)

Required Skill Set

• 5+ years work experience in a results-oriented, external-facing role
• Strong communication skills and presentation experience
• Strong project and organization skills with an ability to manage multiple concurrent projects
• Experience with one or more of the following:
• Financial modeling or management consulting
• Pre-sales consulting or sales engineering
• Digital health (SaaS) or on-the-ground experience managing teams for a hospital system, trial sponsor, or therapy hub
• BS/BA degree (or equivalent experience)

Other Skills that will Impress Us

• Technical fluency (you might not code, but you can speak intelligently about APIs)

Diversity and Inclusion

Lifelink Systems believes that assembling a diversity of backgrounds, perspectives, and skills strengthens our team. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.

Compensation and Benefits

Competitive compensation and early stage equity commensurate with experience. Full health benefits package, up to 4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.

Location

Remote-First (US Based)

To Apply

Please send a resume and cover letter to jobs@lifelinksystems.com. Use the subject “[Solutions Consultant]”.