The healthcare industry is on the cusp of a major disruption. Patients now expect a consumer-like experience and technology is key. The IT path forward is mobile and conversational, not apps, and the opportunity is massive.
We’re prioritizing investment in patient-facing
innovation and believe that conversational digital technology represents a key next generation consumer interface.
We saw a major opportunity to improve care continuity, reduce the chances of ED readmissions, and improve referral network integrity. This technology allowed us to scale our population health outreach to contact every discharged patient.
Catherine Graham
VP, Business Innovation and Development